MSP KPI Tracker

Measure MSP performance. Prove control. Remove friction.

This tracker helps you monitor the MSP metrics that matter most, so you can spot bottlenecks early, report impact to stakeholders, and keep contractor hiring compliant and predictable.

Get your copy of the KPI tracker

What you’ll track

A ready-to-use KPI list with targets, including:

• Time-to-onboard (days from role approval to contractor start)

• IR35 compliance rate (% of contracts with valid IR35 assessments)

• Supplier SLA adherence (suppliers meeting agreed SLAs)

• Contractor satisfaction score (survey feedback)

• Contractor attrition rate (early leavers)

• Audit readiness score (documentation complete & accessible)

• Cost savings vs baseline (before vs after MSP)

• Risk incidents reported (compliance/onboarding errors)

• Time-to-engage suppliers (requisition to response/shortlist)

• % roles filled first time (no rebrief/reissue)

Who it’s for

• HR/TA leaders managing contractor hiring at scale

• Procurement teams needing rate, SLA and supplier control

• Regulated businesses prioritising IR35 + audit readiness

Struggling to hit key hiring metrics? Let’s fix that - fast, flexibly and compliantly.

Let’s talk about a smarter, scalable solution.