Overcoming this misconception and highlighting the vibrant and engaging work environment of contact centres can be an uphill battle. It’s time that we break the mould and showcase the exciting challenges and opportunities that this industry has to offer.

Establishing the right talent attraction strategy is essential to delivering a positive customer experience.

A poorly executed talent attraction strategy can negatively impact  your customer experience. If customers receive a poor experience, your brand reputation, brand credibility and brand trustworthiness can be damaged, which directly impacts sales, customer loyalty, and your bottom line.

If you’ve been keeping an eye on the recruitment scene recently, you must have noticed some significant shifts taking place. Over the past five years, the unemployment rate has taken a drastic decline, transforming the recruitment market. In this article we will take a detailed look into how this decline has revolutionised the game for both job seekers and employers, creating new opportunities and challenges in the process.

In today’s competitive job market, finding and attracting top talent has become more challenging than ever. As organisations strive to build high-performing teams, they often face the dilemma of choosing the most effective recruitment approach. In this article, Marie Smart, Talent Partner at Vermelo RPO, delves into the world of Recruitment Process Outsourcing (RPO) and explores how it can revolutionise your hiring process.

Employer branding is more than a logo and some glossy marketing literature; employer branding is about building and elevating your company’s reputation and image to become an employer of choice in the eyes of current and potential employees. It builds on your company’s mission, values, and culture. Businesses need to put much more effort into attracting the best talent and one way to do this is to create an appealing employer brand.