MSP KPI Tracker

Measure MSP performance. Prove control. Remove friction.

This tracker helps you monitor the MSP metrics that matter most, so you can spot bottlenecks early, report impact to stakeholders and keep contractor hiring compliant and predictable.

A contractor programme can look healthy on spend alone while the risk builds underneath. The measures that show the real picture are the ones most businesses don't record: how many engagements have a valid IR35 assessment on file, whether the documentation would survive an audit tomorrow, how often a role has to be re-briefed because the first shortlist missed, and how quickly suppliers respond. The tracker puts those alongside the cost and speed numbers, with a target for each, so the monthly review covers control as well as savings.

Get your copy of the KPI tracker

What you'll track

A ready-to-use KPI list with targets, covering:

• Time to onboard (days from role approval to contractor start)

• IR35 compliance rate (percentage of engagements with a valid status assessment)

• Supplier SLA adherence (suppliers meeting agreed SLAs)

• Contractor satisfaction score (survey feedback)

• Contractor attrition rate (early leavers)

• Audit readiness score (documentation complete and accessible)

• Cost savings against baseline (before and after MSP)

• Risk incidents reported (compliance or onboarding errors)

• Time to engage suppliers (requisition to response or shortlist)

• Roles filled first time (no re-brief or reissue)

Who it's for

• HR and TA leaders managing contractor hiring at scale

• Procurement teams needing rate, SLA and supplier control

• Regulated businesses prioritising IR35 and audit readiness

For the operating model these numbers sit inside, see The MSP Playbook; if the IR35 line is the one that worries you, start with why you need an IR35 audit.

Struggling to hit the numbers?

Let's talk about a smarter, scalable solution.