Transforming Onboarding Efficiency for a Rapidly Expanding Insurance Group
Insurance
A fast-growing insurance provider needed to overhaul its onboarding process to keep pace with rapid expansion and rising compliance demands.
Operating across multiple brands and locations, this rapidly expanding insurance group struggled with a fragmented and several legacy onboarding processes. Each business unit followed its own procedures, resulting in inconsistencies that slowed down hiring and created a disjointed experience for new employees. The organisation also faced strict industry regulations requiring meticulous background checks and precise documentation, adding to delays and complexity. Lengthy gaps between offer acceptance and contract issuance increased the risk of candidate dropouts, while heavy reliance on manual paperwork placed significant administrative strain on HR teams, preventing them from focusing on strategic priorities. These combined issues highlighted the need for a unified, efficient and fully compliant onboarding solution.
Solution
Vermelo were approached to partner with the organisation to create a unified, auditable, digital-first onboarding framework for the client.
Implementation highlights:
Centralised Digital Platform: Integrated with the existing applicant tracking system to automate documentation, enable e-signatures and streamline verification
Automated Compliance Checks: Introduced automated background screening and robust risk assessment to ensure 100% regulatory compliance
Real-Time Tracking & Reporting: Provided HR teams with live updates to improve visibility and reduce delays
Enhanced Candidate Care: Served as a dedicated point of contact, offering personalised support and improving engagement throughout the onboarding journey
Results & Benefits
By outsourcing onboarding to Vermelo, we were able to transform a complex, paper-heavy process into a seamless and fully compliant operation. The ongoing project has not only improved the candidate journey and reduced costs but also highlighted the value of specialist RPO support for regulated industries such as insurance and financial services.
Drastic Time Reduction: Average onboarding time cut from 21 days to an average of just 2 days, reducing early-stage dropouts by over 60%
Guaranteed Compliance: Achieved 100% adherence to industry regulations through automated checks and a dedicated compliance team
Improved Experience: New hire satisfaction scores rose by 35% thanks to a smoother, more engaging process
Cost Savings: Lowered administrative costs by 60%, allowing HR to focus on strategic workforce planning and talent development
Contact
Get in touch to find out how Vermelo can support your business with its hiring challenges.