Interview Training for Hiring Managers | Raising Consistency and Reducing Bias
INSURANCE
A large UK insurer identified inconsistent interview standards across departments, with hiring managers often lacking formal training.
This inconsistency led to variable candidate experiences, longer time-to-hire and potential bias in decision-making.
Solution
As part of Vermelo’s RPO services, we developed and delivered a tailored interview training programme to professionalise and standardise the hiring process.
Key elements included:
Separate training modules for senior leaders and mid-level managers, covering competency-based interviewing, assessing technical ability and unconscious bias
Comprehensive interview packs and toolkits for role-specific evaluation consistency
Integration of best practices into HR policy to ensure long-term scalability
Real-time coaching and feedback during live interviews to reinforce learning
Results & Benefits
The programme has transformed interview quality and hiring confidence:
Improved consistency and confidence among trained hiring managers
Enhanced candidate experience and offer outcomes, with improved engagement and faster decision-making
Reduced bias and reinforced inclusive recruitment practices
Established a sustainable, organisation-wide knowledge base for structured interviewing
(Approximately 60-70 hiring managers trained annually as part of Vermelo’s ongoing delivery programme.)
Contact
Get in touch to find out how Vermelo can support your business with its hiring challenges.